Refund Policy
We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from us.
This policy outlines the conditions under which refunds will be granted for VPS and Dedicated Server hosting services offered by Miami-Servers.com.
- General Terms:
- All refund-eligible services must be canceled before we can issue a refund.
- No refund will be made for domains involved in Trademark Infringement, Spam or Scam Complaints.
- No refund will be made for services that has more than the 30 day of activation.
- Refunds are processed in U.S. dollars, and any exchange rate fluctuations are your responsibility.
- Refunds will be credited to your account balance unless you request otherwise.
- Purchases will be refunded to the original payment source.
- Cryptocurrency deposits are non-refundable.
- Processing fees may be deducted from the refund.
- VPS and Dedicated Servers:
- Only first-time VPS and dedicated server accounts are eligible for a refund.
- No refunds are offered on dedicated server packages, custom packages, setup fees, domain registrations, SSL certificates, or software licenses.
- Domain Name Registration:
- Domain name registration fees are generally non-refundable.
- New domain registrations may be refundable within 2 days (48 hours) after registration, subject to restrictions imposed by the registry.
- After Market Domain Names are non-refundable unless rejected or canceled by us, the registry, or a third-party seller.
Money-Back Guarantee:
- We offer a 30-day money-back guarantee on all new VPS and Dedicated Server accounts. This guarantee period starts from the date your account is activated.
- During this period, you may request a full refund if you are not satisfied with our service.
- A case must have been made through our tickets department to understand why you are not satisfied with our service.
Exceptions to Money-Back Guarantee:
- Refunds will not be granted for periods exceeding the money-back guarantee window.
- Setup fees, installation fees, and fees for additional services (e.g., expedited provisioning, additional IP addresses) are non-refundable.
- Bandwidth usage charges may be deducted from the refund amount based on usage during the active period.
- Refunds will not be granted for cancellations due to violations of our Terms of Service.
Requesting a Refund:
- To request a refund, please contact our support team via ticket within the money-back guarantee period.
- You will be required to provide your account information and a brief explanation for requesting the refund.
Processing Time:
- Once a refund request is approved, please allow up to 3 business days for the refund to be processed and reflected in your account.
Changes to this Policy:
- We reserve the right to modify this policy at any time without prior notice. Changes will be posted on our website and will be effective immediately.
Contact Us:
- If you have any questions regarding this refund policy, please contact our support team.
Please review this policy carefully, and feel free to reach out if you have any questions or need further assistance!
